Privacy Policy

1. Introduction and Scope

This Privacy Policy applies to all personal information collected by pane77 through our website at https://pane77.cam, mobile platforms, and associated services. It covers information collected during account registration, gameplay, financial transactions, customer support interactions, and marketing communications. This policy should be read in conjunction with our Terms & Conditions and Responsible Gaming policies.

pane77 operates as an international online gaming platform serving Indonesian players. We process personal data in accordance with internationally recognized data protection principles and industry best practices. As the data controller, pane77 determines the purposes and means of processing your personal information.

2. Information We Collect

pane77 collects various types of personal information to provide, maintain, and improve our services. The categories of information we collect include:

2.1 Information You Provide Directly

• Account Registration Information: Full legal name, date of birth, email address, phone number, residential address, username, and password.
• Identity Verification Documents: Government-issued identification (Indonesian National ID / KTP, Passport), proof of address (utility bills, bank statements), and selfie photographs for KYC (Know Your Customer) compliance.
• Financial Information: Bank account details (account number, bank name, account holder name), e-wallet information (OVO, DANA, GoPay, ShopeePay account identifiers), deposit and withdrawal transaction records.
• Communication Data: Information you provide when contacting customer support via live chat, email, WhatsApp, or Telegram, including inquiry details and support ticket history.
• Marketing Preferences: Consent records for receiving promotional communications, newsletter subscriptions, and communication channel preferences.

2.2 Information Collected Automatically

• Gaming Activity: Bet history, game selections, win/loss records, favorite games, session duration, wagering patterns, and responsible gaming tool usage (deposit limits, self-exclusion status).
• Device and Technical Information: IP address, device type and model, operating system, browser type and version, screen resolution, device identifiers, and mobile network information.
• Usage Data: Pages visited, clickstream data, time spent on pages, navigation paths, referral sources, and interaction with site features.
• Cookies and Similar Technologies: Session cookies, persistent cookies, local storage data, and tracking pixels for authentication, preferences, analytics, and security purposes.
• Location Information: Approximate geographic location derived from IP address to ensure compliance with Indonesian market targeting and prevent access from restricted jurisdictions.

2.3 Information from Third Parties

• Payment Processors: Transaction confirmation, processing status, and fraud detection signals from BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay, ShopeePay, and LinkAja payment gateways.
• Identity Verification Services: Verification results from third-party KYC providers that authenticate identity documents and detect fraudulent submissions.
• Fraud Prevention Services: Risk assessment scores and fraud indicators from specialized security vendors that protect against account takeovers and payment fraud.

3. How We Use Your Information

pane77 uses collected information for the following purposes, all of which are necessary for providing online gaming services to Indonesian players:

3.1 Service Delivery and Account Management

• Creating and maintaining your player account
• Authenticating your identity during login and verifying account ownership
• Processing deposits and withdrawals through Indonesian banks and e-wallets
• Facilitating gameplay on sports betting, live casino, slot games, and other offerings
• Recording bet placements, calculating winnings, and settling game outcomes
• Managing bonuses, promotions, and loyalty rewards
• Providing customer support and responding to inquiries

3.2 Legal and Regulatory Compliance

• Verifying you are at least 21 years of age and legally permitted to gamble
• Conducting KYC checks to prevent underage gambling and identity fraud
• Monitoring for suspicious activity to comply with anti-money laundering (AML) regulations
• Detecting and preventing fraud, collusion, and prohibited activities
• Maintaining transaction records for audit and regulatory reporting purposes
• Enforcing our Terms & Conditions and protecting the integrity of games

3.3 Security and Fraud Prevention

• Protecting against unauthorized access, hacking attempts, and account takeovers
• Identifying patterns of bonus abuse, collusion, or systematic exploitation
• Detecting duplicate accounts and enforcing one-account-per-player policies
• Monitoring for unusual betting patterns that may indicate match-fixing or insider information
• Securing financial transactions and preventing payment fraud

3.4 Platform Improvement and Personalization

• Analyzing usage patterns to improve website navigation and user experience
• Optimizing mobile platform performance for Indonesian smartphone users
• Personalizing game recommendations based on your playing preferences
• Conducting A/B testing to enhance features and interface design
• Understanding which sports, leagues, and betting markets are most popular among Indonesian players

3.5 Marketing and Communications

• Sending promotional offers, bonus announcements, and tournament invitations (with your consent)
• Notifying you of new game releases, payment methods, or platform features
• Delivering targeted marketing based on your gaming preferences and activity level
• Sending important account notifications, security alerts, and responsible gaming reminders

3.6 Responsible Gaming

• Implementing and monitoring deposit limits, loss limits, and session time reminders
• Processing self-exclusion requests and enforcing cooling-off periods
• Identifying potential problem gambling behaviors and offering support resources
• Maintaining records of responsible gaming tool usage for player protection

4. Legal Basis for Processing

pane77 processes your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contract with you (account creation, payment processing, game delivery, withdrawal settlement).
• Legal Obligation: Processing is required to comply with legal requirements including age verification, KYC procedures, AML monitoring, and record-keeping obligations.
• Consent: For marketing communications and non-essential cookies, we process data based on your explicit consent, which you may withdraw at any time.
• Legitimate Interest: We process data for fraud prevention, security, platform improvement, and business analytics where this does not override your fundamental rights and freedoms.

5. How We Share Your Information

pane77 does not sell your personal information to third parties. We share information only in the limited circumstances described below:

5.1 Service Providers and Business Partners

• Payment Processors: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) receive transaction information necessary to process deposits and withdrawals.
• Game Providers: Pragmatic Play, PG Soft, Evolution Gaming, Microgaming, Habanero, and other game studios receive anonymized gameplay data for game delivery and RTP calculations.
• Identity Verification Services: Third-party KYC vendors receive identity documents and personal information to verify your age, identity, and address.
• Cloud Hosting Providers: Secure cloud infrastructure providers host our platform and store encrypted data with strict confidentiality agreements.
• Customer Support Tools: Live chat, email, and ticketing system providers process communication data to deliver support services.
• Analytics Services: Website analytics tools receive anonymized usage data to help us improve platform performance.

All third-party service providers are contractually required to maintain confidentiality, implement appropriate security measures, and use data only for specified purposes on our behalf.

5.2 Legal and Regulatory Authorities

We may disclose personal information when required by law or in response to valid legal processes including court orders, subpoenas, or regulatory investigations. We will notify you of such disclosures unless legally prohibited from doing so.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity. We will notify you via email and prominent website notice before your information becomes subject to a different privacy policy.

5.4 Protection of Rights and Safety

We may share information to protect the rights, property, or safety of pane77, our players, or the public as required or permitted by law, including detecting and preventing fraud, enforcing our Terms & Conditions, or responding to security threats.

6. Data Security Measures

pane77 implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

• Encryption: All data transmitted between your device and pane77 servers is protected by SSL/TLS encryption. Sensitive data at rest is encrypted using AES-256 encryption.
• Access Controls: Personal information is accessible only to authorized personnel who require it for their job functions. Access is logged and monitored.
• Secure Infrastructure: Our systems are hosted on secure cloud infrastructure with firewall protection, intrusion detection, and regular security audits.
• Password Protection: Account passwords are hashed using industry-standard algorithms and are never stored in plain text.
• Two-Factor Authentication: Optional 2FA is available to add an extra layer of account security.
• Regular Security Testing: We conduct vulnerability assessments, penetration testing, and security reviews to identify and address potential weaknesses.
• Employee Training: Staff receive regular training on data protection principles and security best practices.

While we implement robust security measures, no system is completely immune to security breaches. You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately of any unauthorized access.

7. Data Retention

pane77 retains personal information for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal obligations:

• Active Accounts: Personal information is retained for the duration your account remains active and for a reasonable period afterward to facilitate potential reactivation.
• Closed Accounts: After account closure, we retain essential information (identity data, transaction history) for 7 years to comply with financial record-keeping and anti-money laundering regulations.
• Marketing Data: If you unsubscribe from marketing communications, your email address is retained on a suppression list to honor your opt-out preference.
• Legal Disputes: Information related to legal proceedings, disputes, or investigations is retained until the matter is fully resolved and any appeal periods have expired.

After retention periods expire, personal information is securely deleted or anonymized such that it can no longer identify you.

8. Your Privacy Rights

As a pane77 player, you have the following rights regarding your personal information:

Right	Description	How to Exercise
Access	Request a copy of the personal information we hold about you	Contact [email protected] or use account dashboard
Correction	Update or correct inaccurate personal information	Edit profile in account settings or contact customer support
Deletion	Request deletion of your personal information (subject to legal obligations)	Contact [email protected] with deletion request
Restriction	Limit how we process your information in certain circumstances	Contact [email protected] with specific restriction request
Portability	Receive your data in a structured, machine-readable format	Contact [email protected] to request data export
Objection	Object to processing based on legitimate interests or for marketing purposes	Unsubscribe from emails or contact [email protected]
Withdraw Consent	Withdraw consent for marketing communications or optional data processing	Use unsubscribe links in emails or update preferences in account settings

To exercise any of these rights, please contact our Data Protection team at [email protected] with "Privacy Rights Request" in the subject line. We will respond within 30 days. To verify your identity, we may require additional information before processing requests.

9. Cookies and Tracking Technologies

pane77 uses cookies and similar technologies to enhance user experience, provide security, and analyze platform usage. Cookies are small text files stored on your device that allow us to recognize you and remember your preferences.

9.1 Types of Cookies We Use

• Essential Cookies: Required for basic site functionality including authentication, security, and load balancing. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language selection, display settings, and game filters to enhance your experience.
• Analytics Cookies: Help us understand how visitors use our platform, which pages are most popular, and where improvements are needed. We use this data to optimize performance.
• Marketing Cookies: Track your visit across websites to deliver targeted advertising and measure campaign effectiveness. These are set only with your consent.

9.2 Managing Cookie Preferences

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies will impair site functionality and prevent you from using certain features including login and payment processing.

10. Third-Party Links

The pane77 website may contain links to third-party websites for payment providers, game studios, or support resources. This Privacy Policy applies only to pane77 services. We are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Data Transfers

pane77 operates internationally and may transfer your personal information to servers and service providers located outside Indonesia. When we transfer data internationally, we ensure appropriate safeguards are in place including:

• Standard contractual clauses approved for international data transfers
• Data processing agreements with third-party vendors requiring equivalent data protection standards
• Encryption during transmission and storage to protect data in transit and at rest

12. Children's Privacy

pane77 services are strictly prohibited for individuals under 21 years of age. We do not knowingly collect personal information from minors. If we discover that a person under 21 has provided personal information, we will immediately delete their account and all associated data. Parents or guardians who believe their child has registered with pane77 should contact us immediately at [email protected].

13. Changes to This Privacy Policy

pane77 reserves the right to update this Privacy Policy to reflect changes in our data practices, legal requirements, or business operations. Material changes will be notified through:

• Prominent notice on the pane77 homepage
• Email notification to registered players
• In-platform notification upon next login

The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Continued use of pane77 services after notification of changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected] (Data Protection Inquiries)
• Live Chat: Available 24/7 through the pane77 platform
• WhatsApp & Telegram: Available through our customer support channels

For privacy-specific requests, please include "Privacy Inquiry" or "Data Protection Request" in your message subject line to ensure prompt routing to our Data Protection team. We aim to respond to all privacy inquiries within 30 days.